Jun 27, 2019
Lesson of the Day:
We assume too much. This creates unnecessary conflict. Clear conversations can clear conflict.
Key Points:
1.) I thought I'd be Zen-Like.
2.) Fewer Frustrations
3.) Less Time Being Frustrated
Jun 24, 2019
Lesson of the Day:
When the recipe is good, the meal will be good. You can have the best ingredients (things), but if we don't cook (train) them correctly the meal will be no good.
Key Points:
1.) Captain Cook Not So Good
2.) The Big Shake-Up
3.) Stand By
Jun 20, 2019
Lesson of the Day:
Memos and SOP's do not change the culture of a department. Influence, building relationships and training does.
Key Points:
1.) Pull over, I am going to puke!
2.) Highrise Ops
3.) Firehouse Visit
Jun 17, 2019
Lesson of the Day:
Focus on the win/win. We get too focused on "my way" instead of "our way".
Key Points:
1.) We Got a Bench
2.) Fog vs. Smoothbore
3.) I'm sorry you have to deal with this.
Jun 13, 2019
Lesson of the
Day:
To see where people are at, give them a test. I like to assign
training or other station tasks to see where people are at in their
work ethic. No repercussions, just a feedback system.
Not done? Then it was not a priority. Everyone is different, some need little to no reminders and some need...